quick customer service note

by dichroic

I’ve heard their name a few times (which means a few more times than I’d like)in the news on all the US banking problems, but I have to say that as far as my personal experience goes, Bank of America has been good to me.

I’ve been with them since I got frustrated with the first bank I used after moving to Arizona, so probably since about 1997. I’ve been living abroad now since October 2006. Over those periods, the dealings I’ve had with the bank have gotten easier and easier and more services have been offered. For instance, after far too many credit-card payments that barely squeaked in on time not because I didn’t have the money but because I just forgot, I wanted to set up an automatic payment not for the minimum but for whatever the bill was. Couldn’t do that when I first asked. Can now.

In the past week I’ve had to activate a new debit card and roll over a CD whose term was up. The normal ways to do those things are respectively, call from your home phone or use the card in a BoA ATM, and go into the branch office and talk to a live person. Obviously I can’t do actions 2 or 3, and the auto-calling system doesn’t seem to accept phone numbers from out of the country, which makes some sense (I gather international credit card fraud is a big problem). In both cases a quick phone call solved the problem and a while back they even gave me a code that makes it a toll-free call from over here. All things considered, I’m pretty happy with them.

And yes, I made a point to tell them so on the recent phone call.

"quick customer service note" was published on May 21st, 2009 and is listed in daily updates.

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quick customer service note

by dichroic

I’ve heard their name a few times (which means a few more times than I’d like)in the news on all the US banking problems, but I have to say that as far as my personal experience goes, Bank of America has been good to me.

I’ve been with them since I got frustrated with the first bank I used after moving to Arizona, so probably since about 1997. I’ve been living abroad now since October 2006. Over those periods, the dealings I’ve had with the bank have gotten easier and easier and more services have been offered. For instance, after far too many credit-card payments that barely squeaked in on time not because I didn’t have the money but because I just forgot, I wanted to set up an automatic payment not for the minimum but for whatever the bill was. Couldn’t do that when I first asked. Can now.

In the past week I’ve had to activate a new debit card and roll over a CD whose term was up. The normal ways to do those things are respectively, call from your home phone or use the card in a BoA ATM, and go into the branch office and talk to a live person. Obviously I can’t do actions 2 or 3, and the auto-calling system doesn’t seem to accept phone numbers from out of the country, which makes some sense (I gather international credit card fraud is a big problem). In both cases a quick phone call solved the problem and a while back they even gave me a code that makes it a toll-free call from over here. All things considered, I’m pretty happy with them.

And yes, I made a point to tell them so on the recent phone call.

"quick customer service note" was published on May 21st, 2009 and is listed in daily updates.

Follow comments via the RSS Feed | Leave a comment | Trackback URL

Leave Your Comment

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