I’ve received the copy for my book jacket from the publishers, and I love it. (I am tempted to keep this around at work, where I am working on a project involving the very stuff I wrote about, in case I need to convince anyone.) Here’s my favorite bit, from the inside flap:

Business process management is a highly effective, budget-sensitive way to achieve greater productivity, reduced time to market, and improved efficiency and flexibility—if it’s deployed properly.

But get it wrong, and those processes and procedures can be trouble. Overdone processes stifle initiative with red tape, while undermanaged processes breed chaos. Even organizations that carefully document their processes are prone to filing them away, rarely consulted, or failing to see them through to successful implementation.

Successful Business Process Management helps you hit the sweet spot, introducing enough rigor to achieve the benefits of strong and mature processes, while avoiding strangulation, redundancy, and inefficiency. This just-right guide supplies a clear overview of process management fundamentals and step-by-step instructions on how to define and write procedures, then roll them out and monitor results. The book’s approach is unprecedented in clarity and usefulness, as it:

• Links multiple processes into a complete process system that propels corporate goals, rather than looking at only one process at a time
• Bypasses jargon and unnecessary complexity so that anyone handed business process responsibilities can quickly master the basics
• Adapts to the specific needs of your company, including size, industry, and culture, and avoids one-size-fits-all approaches
• Adds incremental improvements into your process system, often the more realistic approach than starting from scratch
• Addresses essential skills you’ll need, such as facilitating meetings and driving change throughout the organization
• Walks you through the entire process, from overcoming resistance to documenting standard procedures to assessing their impact and making ongoing improvements

Clearly someone at my publisher is way better at marketing wordings than I am!